General Delivery Timeframes:

Delivery timeframes will vary dependent on your location and the items you've ordered. 

In order to get your purchase to you as promptly and safely as possible we utilise a number of trusted and reputable courier services such as Australia Post, Star Track Express, Big Post and TNT Express.

Deliveries are sent during normal business hours, Monday to Friday and can take between 2 to 8 business days to receive, pending on your location, time of year and courier. Purchases made on weekends and public holidays will be processed on the next business day. We send all items via registered courier with tracking.

In some cases where the address is based in the more remote areas of Australia this may take longer. Please note delivery time frames are approximate and are subject to variables outside of our control.

Shipping Costs:

Shipping is FREE on all orders to customers within Australia for San Hima and Ecoflow products.

Metro

Large/bulky items (roof top tents / swags etc) will incur a flat shipping fee of $85.

All other deliveries will incur a flat shipping fee of $15.

Rural

If your delivery address is in a regional or remote location, we recommend shipping to the nearest depot as the most affordable option.

Rural parts within the Northern Territory, Western Australia and North Queensland have seen shipping prices double, triple and even quadruple within the last few years.

For this reason, there may be times where the shipping price listed during checkout is not accurate and additional fees will be charged. It is the customers responsibility to pay these additional shipping fees or we may be forced to cancel your order.

Again, these additional shipping charges only apply to remote and rural areas. if you have any concerns about the shipping price to your address, please contact us before ordering.

Home Delivery (Bulky Items):

This service is generally for products over 40kg in weight, as it is a requirement for these products to be palletised for delivery.

This service utilises power tailgates with two-man crews or crane trucks when required and this is included in the quoted price.

The receiver will be contacted prior to delivery to arrange a suitable delivery date and time. Deliveries are scheduled for either an AM or PM slot on any given day.

Delivery is to front car port, driveway, doorstep or wherever practical depending upon site access. Drivers are not permitted to move item(s) within the residence or around the property due to OHS reasons.

This service assumes reasonable and safe access to the site is available. Overhanging trees, steep driveways, unsealed driveways, narrow driveways or streets or an unforeseen obstruction may deem the delivery unavailable.

Shipping is FAST Australia wide. Read our full Shipping Policy here

Want to know about our Returns Policy? Read more here

We get it... you've got loads of choice when it comes to online retailers these days. The market is crowded, it can be hard to know who to trust and who to buy from. 

We know that once you buy from New Age Camping, you'll stick with us for the long-haul because...

1. We're 100% Australian owned and based in New South Wales. We aren't operated from afar. We deeply understand you our customer, the environment you operate in and what you need to follow your passion.
2. We only sell tried and tested products. We sell a wide variety of products and brands. What unites them all is that they are established brands on the Australian market and sell products that have been tested and proven in Australia. You can rest easy that you aren't getting cheap junk from overseas masquerading as local products. 
3. We are secure. Our website's checkout uses 256-bit encryption to give you the highest level of personal security that an online retail store can provide. This is the same level of security many banks who you trust with your money use on their online portals.

4. Easy Returns. We don't believe in hidden charges, so you won't find any of those on our checkout. We also know that shopping online carries risk for you the customer, so we offer 30 day free returns if your order isn't right. We want to protect you. Read more about our Shipping here and our Returns policy here .
5. Best Prices. If you find a better price on any of our products and you can show us that price. We'll beat it. Simple. Just get in touch here and let us know. Read more about our price match guarantee here.